Privacy Policy

Who we are

Our website address is: https://sdws.com.au and https://southerndownswellbeingsupport.com.au

Southern Downs Wellbeing Support Service is an Australian owned and operated business, based in Warwick, Queensland, Australia.

What personal data we collect and why we collect it

Contact forms

Cookies

If you complete a contact form on our site you may opt-in to saving your name, email address and phone number in cookies. These are for your convenience so that you do not have to fill in your details again when complete another form on our website. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Analytics

Who we share your data with

Like many site operators, we collect information that your browser sends whenever you visit our website, referred to as log data. This log data may include information such as your computer’s Internet Protocol address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics and Google Search Console that collect, monitor and analyse this data.

Your personal information (such as your name, email address and phone number) will never be sold to any third party. This information is collected so we may communicate with you regarding our services.

How long we retain your data

If you complete a contact us form, metadata may be retained for up to 7 years.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

For users that purchase any services offered, we retain a record of services rendered for 7 years, in accordance with legislation set out by the Australian Taxation Office.

What rights you have over your data

If you have an account on this site, or have completed a contact us form, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Our contact us forms may be checked through an automated spam detection service.

Like many site operators, we collect information that your browser sends whenever you visit our website, referred to as log data. This log data may include information such as your computer’s Internet Protocol address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics and Google Search Console that collect, monitor and analyse this .

Your contact information

If you complete a contact us form on any page of our website, we may use your contact information to contact you with information about our services, or any other response to your enquiry. You can ask us to stop contacting you anytime, by emailing us directly at admin@sdws.au.

Additional information

How we protect your data

The security of your personal information is very important to us. Whilst we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. This is because no method of transmission over the internet, or method of electronic storage is 100% secure.

Changes to our Privacy Policy

This Privacy Policy is effective as of 26 June, 2020​ and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.